Refund Policy

Refund Policy

Last Updated: March10, 2025

At Hi Flowers USA, we strive to provide the highest quality fresh flowers and excellent customer service. If you are not satisfied with your purchase, please review our Refund Policy below.

1. Eligibility for Refunds and Returns

We accept refund or replacement requests under the following conditions:

The flowers arrived damaged, wilted, or incorrect.
Your order was not delivered on the scheduled date (unless due to factors beyond our control, such as extreme weather or courier delays).
You must contact us within 24 hours of receiving your flowers to request a refund or replacement.

2. Non-Refundable Items

We cannot offer refunds or exchanges for:

Orders where the wrong shipping address was provided by the customer.
Flowers that have not been properly cared for after delivery.
Requests made after 24 hours of receiving the order.
Custom or special event orders (e.g., wedding arrangements, bulk custom orders).

3. How to Request a Refund or Replacement

If you meet the eligibility criteria, please follow these steps:

Contact us at support@hiflowersusa.com within 24 hours of delivery.
Provide your order number and a clear photo of the damaged or incorrect product.
Our team will review your request and respond within 1-2 business days.

4. Refund Processing

If approved, your refund will be processed to the original payment method within 5-7 business days.
If you prefer, we can also provide a store credit or replacement order at no additional cost.

5. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

Check your bank account and contact your credit card provider, as processing times may vary.
If you still do not see the refund, contact us at business@hiflowersusa.com